Support
Help and contact details for InfoSync Connect
Customer support · monitored around the clock support@infosyncadx.com Accounts, subscriptions, refunds and connectivity — reply within 1 business day
Privacy & data requests
privacy@infosyncadx.com
Access, correction and deletion
Business partnerships
partners@infosyncadx.com
Resellers, enterprise plans and press
Common questions
- Plans and pricing — price, billing period and device limit for each plan. Prices on this page sync from our system in real time. iOS purchases go through Apple In-App Purchase; Android through Google Play; website orders are paid through Stripe by email.
- Refunds and cancellation — the 30-day window, pro-rata refunds, and the refund route for each of the three channels.
- VPN data practices — item-by-item list of what we collect and how long we keep it.
- Subscriptions and auto-renewal — when you are charged, how to cancel and the renewal rules.
- Deleting your account — use the account-deletion feature in the app where your version provides it, or email privacy@infosyncadx.com; we complete the request within 15 business days, and data is deleted within 180 days.
Before you write to us
- Connection problems: switch node or protocol first, then restart the app. If it still fails, tell us your client version and region.
- Billing questions: include the order number, the email on the account and the receipt, so we can match the charge.
- App Store and Google Play refunds are reviewed by Apple or Google; we cannot make those decisions, but we can help explain the situation.
- Website orders are purchased, cancelled and refunded by email. Support replies within 1 business day. The website has no self-service subscription portal.
Company
- InfoSync Inc.
- 7144 NW 122nd Ave, Parkland, FL 33076, USA
- App platform and version: shown in the app under Settings → About. Please include it when you contact us.
- Terms of Service · Privacy Policy · Refund Policy · Acceptable Use